- Listening, Learning Never End
- Appreciation Matters
- Leaders Have to Lead
What Leaders Say
What are 3 phrases leaders use? What does leadership mean? Words are important. They’re how we communicate with others, get our wishes across, explain our needs, tell people how we feel. And along with getting our needs met, they are how we conduct our businesses – through words on paper, in person, on the telephone.
A leader’s words and energy make a difference in how the company’s employees feel. Even if they have an incorrect view of the leader’s behavior or work ethic, it’s still real to them. As always, we advocate for additional communication in all forms. And it is up to leaders to lead – and bring the people or employees along with them.
Thank You for…/I appreciate you because…
There is a historical record of employers giving gold watches and pink cars for particularly well-performing salespeople. But everyone in an organization is important and should feel that they contribute to the overall wellbeing of the company. Television advertisement salespeople need to make sure the traffic is followed perfectly thanks to a commercial operations department. Fire departments need to be certain information is relayed to them accurately. Everyone is interconnected.
Saying “Thank You” and “I appreciate you” are marvelous ways to let your employees know you value their service and dedication. And, as a side note, if you are an employer who doesn’t feel that their employees matter, you might be in the wrong profession. Contribute to their 401(k) plans, grant holidays off, and try to treat other people like real human beings, and they’ll work better because they will be more invested in your company.
What Else Do You See?/Tell Me More…
Asking for feedback from employees makes them feel like they matter, and that you might be interested in their jobs, which are more than likely quite different from yours. They’re the reason “secret employer” shows work so well, where an executive goes undercover. People normally love to explain what they do, and asking for your employee’s view of a problem can go a long way to a fuller, more richly nuanced understanding of it for you and for them. Ergo, you work together and make the company better and hopefully, everyone makes more money.
In matters relating to benefits, employees should have a voice, as they’re using what the company signs up for. And this can be an area many leaders lack communication skills to really find out what they’re missing. Don’t say they aren’t missing anything – everyone has a blind spot or two that can cause misunderstandings. And open lines of communication can smooth that over and make the company work for everyone.
How important is your private time off to you? Very? It should be. And as a leader in your company, you should make it clear that you think so and that you expect each and every one of your employees to take their time off seriously as well. If you’re seriously a CEO who doesn’t take any time off, I would invite you to find a business coach who can help you separate your “off” self from your “on” self. If you don’t recharge and reenergize you can crash your whole business, which hurts you and all of your employees.
Signing off at the end of every day isn’t necessary of course, and there are plenty of spaces and times in your fiscal plans where it will require you to burn the midnight oil. Upfront season or the NBA draft mean extra work, and that’s ok. But if you’re always performing at your highest level, then it is really your normal and it can be too difficult to sustain. There’s a reason the Enterprise from Star Trek doesn’t travel at warp 10 all the time. It would burn out in no time, and so could you.
The phrases leaders use may seem like they should vary from industry to industry but in actuality there are commonalities among leaders and workers that are familiar one to the next. People are just people, and want to be appreciated, even CEOs. Do your best to show appreciation, let your staff know that they matter and their view of things can help you, and that you want them to take their scheduled time off. What other phrases leaders use may very well depend on the industry you’re in. But showing appreciation for your employees works across every area of work.